Refunds and cancellation
Short version: ReelBaaz is a one-time payment for 30 days and never renews by itself, and you get your money back if we charged you by mistake.
Last updated: 20 October 2026
No auto-renewal
- Each payment gives you 30 days of access. We never charge you again unless you choose to pay again.
- There is nothing to cancel. If you don't pay again, your plan simply ends after the 30 days.
- If you paid by mistake, write to us (see below).
When we refund
- You were charged twice for the same period.
- A payment went through but your plan didn't activate and we can't fix it within 48 hours.
- ReelBaaz was unavailable for most of a billing period because of a problem on our side.
We don't refund part of a period you have already started using, except where the law requires it.
How refunds work
- Write to reelbaaz.support@gmail.com from your account email with your Razorpay payment ID (it starts with "pay_").
- We reply within 2 business days.
- Approved refunds go back to the original payment method through Razorpay within 5–7 business days, depending on your bank.
One-time passes
Where we sell a one-time pass with no auto-renewal, it ends on its own and is refundable only under the conditions above.
Still stuck? See the grievance process.